Frequently Asked Questions
How long does shipping take?
Orders are processed within 12 business hours (Monday to Friday). If your order comes in before 10pm we will do our absolute best to have it processed and sent out the next business day and this is the case with the majority of orders.
Most of our orders are delivered by Australia Post however sometimes we work with other courier providers to ensure the most efficient delivery service for our customers.
Standard Shipping for Capital Cities is 2-5 Business days and Other Areas is 3-6 Business Days.
Express Shipping for Capital Cities is 1-2 Business days and Other Areas is 1-3 Business Days.
Of course, with the current COVID situation, sometimes orders with Australia Post are taking a little longer than usual, but we will send you your tracking number as soon as your order is in the post so you can track your delivery.
How do I get Free Shipping?
WONDERPETS offer Free Shipping to anywhere in Australia on orders over $99.
This applies to Parcel Post only not Express Post deliveries through Australia Post.
WONDERPETS reserves the right to cancel or amend this offer at any time.
For orders under $99, shipping is based on the weight of your order. You'll be able to see this on the checkout page before you proceed to payment.
Do you deliver outside of Australia?
We do not currently ship outside of Australia but we are working on plans to be able to deliver to Hong Kong and China soon!
What is your returns policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
For more information about our Returns Policy click here.
I have more questions – how can I contact you?
Please feel free to contact us with any questions you may by completing the form here. Or you can email us at [email protected] or call 1300 161 367.