Shipping & Delivery


COVID-19 
Our customers safety is our absolute priority which is why the warehouse where our WONDERPETS stock is stored and distributed from adheres to the relevant State Government’s COVID Safe Plan for Wholesale Trade and Warehousing including regular cleaning, temperature checks and mask wearing.

Free Shipping over $29.
WONDERPETS offer Free Shipping on orders over $29. This applies to Parcel Post only not Express Post deliveries. WONDERPETS reserves the right to cancel or amend this offer at any time. 

How much does shipping cost?
The cost of shipping will depend on the weight of your order. You'll be able to see this on the checkout page before you proceed to payment.

How long does shipping take?
Orders are processed within 24 business hours (Monday to Friday) and we use Australia Post to send out our orders. If you are in Sydney or Melbourne Metro you can usually expect your order to arrive in 3-5 business days. Outside these areas you should receive your order around 5 days after dispatch - a bit longer for regional areas. Keep in mind that Australia Post are pretty busy right now which is outside our control, so sometimes items can take up to 2 weeks to arrive during peak shopping seasons like Christmas and Cyber Week.

Split Orders
Sometimes our orders are shipped from different warehouses, so if you have ordered multiple brands they might be sent to you at different times.

Do you deliver outside of Australia?
We do not currently ship outside of Australia but we are working on plans to be able to deliver to Hong Kong and China soon!

If you have any questions about your order or delivery details please contact us at hello@wonderpets.com.au

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